Client Portal

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Welcome back, Johnson Family 👋
Dorothy Williams — Active Care Plan  ·  Your caregiver, schedule & services — all in one place.
Next Visit
Tomorrow
9:00 AM
Assigned CNA
Maria
Johnson, CNA
This Month Hours
48
hours scheduled
Active Services
6
care services
🎥
Meet Your Caregiver Before Their First Visit
Schedule a video interview with any caregiver right here — see who you're trusting with your loved one's care, before day one. No travel needed.
Schedule Interview →
Today's Care
MJ
Maria Johnson
CNA
9:00 AM – 3:00 PM
Sunrise Senior Living, Memory Care
Tasks:
  • ✓ Morning hygiene
  • ✓ Medication 9AM
  • ✓ Lunch
  • ✓ Vitals monitoring
Confirmed ✓
Recent Activity
Mar 22 — Visit completed Maria Johnson (6 hrs)
Mar 21 — Invoice generated #2026-018 ($432)
Mar 20 — Reminder sent CPR renewal
Mar 19 — Visit completed Maria Johnson (6 hrs)
Mar 18 — Incident report Filed
Find a Caregiver
Browse caregivers that match your needs — then schedule a 🎥 video interview before their first visit. Every caregiver is background-verified and credential-checked.
1 of 10
Saved Caregivers
Caregivers you've saved or marked as interested.
❤️ Saved
✓ Interested
My Care Schedule
Upcoming and past visits for Dorothy Williams.
Upcoming Visits
Services & Billing
Your active care plan and invoices.
Monthly Bill
$1,248
average cost
Next Invoice Due
Apr 1
2026
Services Active
6
care types
Active Services
Service Frequency Last Performed Status
Personal Care Assistance Daily Mar 22 Active
Medication Management Daily Mar 22 Active
Vital Signs Monitoring Daily Mar 22 Active
Companionship/Supervision Daily Mar 22 Active
Light Housekeeping 3×/week Mar 20 Active
Meal Preparation Daily Mar 22 Active
Pricing is handled by your care coordinator. Contact us for detailed service rates.
Recent Invoices
Invoice # Period Amount Due Date Status Action
#2026-018 Mar 10–31 $1,248 Apr 1 Due
#2026-015 Feb 10–28 $1,096 Mar 1 Paid
#2026-012 Jan 10–31 $1,152 Feb 1 Paid
Payment Methods
💳 Visa ending in 4242
Messages
Communicate with your care team and the Complete Staffing agency.
My Documents
Review, sign, and manage your care agreements and consent forms.
Document Date Status Action
Service Agreement 2026 Jan 5, 2026 ✓ Signed
HIPAA Authorization Jan 5, 2026 ✓ Signed
Emergency Contact Form Jan 10, 2026 ✓ On file
Care Plan — Q1 2026 Feb 1, 2026 ✓ Signed
Medication Consent Form Feb 5, 2026 ⚠ Needs Signature
DNR / POLST Directive — ✕ Not on file
Video Call
Connect with your care team via Zoom or in-portal quick call.
Zoom Meeting
Schedule a Zoom Call
Upcoming Zoom Meetings
Mon Mar 25 at 2:00 PM
with Maria Johnson
Quick Video Call
Start an in-portal video call with your care team
📋 Care Intake Form
Your care needs are shared with matched caregivers so they can come prepared. Update anytime.
Services Needed
Check all services you currently need. Caregivers will see this before accepting a shift.
Medical Conditions
Schedule & Preferences
Special Instructions for Caregivers
Current Medications (visible only to assigned caregivers)
This information is encrypted and shared only with your assigned caregiver. Never shared publicly.
Your caregivers will see updated needs before their next shift.
👁️ Who Can See Your Care Profile?
Your services checklist, schedule preferences, and special instructions are visible to caregivers matched to your shifts. Your medications are only visible to your actively assigned caregiver. Your personal contact info is never shared publicly.
💳 Private Pay
Manage your payment method and understand your billing options.
How Are You Paying for Care?
💵
Private Pay
Out of pocket — pay caregiver directly through our platform
🏥
Insurance / Medicare
Medicare, Medicaid, or private insurance — billed through a licensed agency
📋
Long-Term Care Insurance
LTC policy — we work with your insurer to process reimbursements
🎖️
VA Benefits
Veterans benefits — authorized through VA Aid & Attendance program
♿

📋 Terms & Conditions

Effective January 1, 2026

1. Acceptance of Terms

By accessing or using any portal, application, or service provided by Complete Staffing LLC and its affiliated entity Acumen Medical Services (DBA Acumen CNA Training) (collectively "Complete Staffing," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.

2. Services Provided

Complete Staffing provides healthcare staffing and workforce management services, including but not limited to:

  • Placement of Certified Nursing Assistants (CNAs), Licensed Practical Nurses (LPNs), Registered Nurses (RNs), Home Health Aides (HHAs), and other healthcare professionals
  • CNA training and certification preparation through Acumen CNA Training
  • Staffing coordination for hospitals, skilled nursing facilities, assisted living communities, and private clients
  • Digital tools and portals for scheduling, timekeeping, documentation, and communication

3. User Accounts & Access

Each user is responsible for maintaining the confidentiality of their login credentials. You agree to (a) provide accurate information, (b) notify us immediately of any unauthorized access, and (c) not share your credentials with others. Complete Staffing reserves the right to suspend or terminate accounts that violate these terms.

4. Caregiver & Staff Obligations

Healthcare professionals using this platform agree to:

  • Maintain all required licenses, certifications, and credentials in good standing
  • Comply with facility policies, HIPAA regulations, and applicable state and federal laws
  • Accurately report hours worked and complete timesheets in a timely manner
  • Report incidents, injuries, or concerns through the designated channels
  • Maintain professional conduct at all client and facility locations

5. Facility & Client Obligations

Facilities and clients using our staffing services agree to:

  • Provide a safe working environment for all placed staff
  • Honor agreed-upon shift commitments and cancel with adequate notice
  • Remit payment for services within the agreed billing cycle
  • Not directly hire or solicit Complete Staffing personnel outside the agreed placement terms

6. HIPAA & Confidentiality

All users acknowledge that healthcare information encountered during the course of services is protected under HIPAA and applicable state privacy laws. You agree not to disclose, use, or transmit Protected Health Information (PHI) except as necessary to perform your authorized duties. Violations may result in immediate termination and legal action.

7. Intellectual Property

All platform content, branding, software, and documentation are the exclusive property of Complete Staffing LLC. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Complete Staffing shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our services. Our total liability shall not exceed the fees paid by the party in the preceding 30 days.

9. Governing Law

These Terms are governed by the laws of the state in which Complete Staffing LLC is incorporated, without regard to conflict-of-law principles. Any disputes shall be resolved through binding arbitration or in the appropriate court of jurisdiction.

10. Modifications

Complete Staffing reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms. We will notify users of material changes via the platform or email.

11. Contact

For questions regarding these Terms, contact us at: legal@completestaffing.org or through the Contact section of this platform.

🔒 Privacy Policy

Effective January 1, 2026

1. Introduction

Complete Staffing LLC and Acumen Medical Services (DBA Acumen CNA Training) ("we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platforms and services.

2. Information We Collect

Personal Information: Name, address, email, phone number, date of birth, Social Security Number (for employment/tax purposes), professional licenses and certifications, employment history, and emergency contacts.

Health & Professional Information: Medical credentials, CPR/First Aid certifications, background check results, TB test records, and vaccination documentation as required for healthcare placement.

Usage Data: Login timestamps, page interactions, device type, browser information, and IP address for security and analytics purposes.

Financial Information: Direct deposit details and payment history collected securely for payroll and billing purposes only.

3. How We Use Your Information

  • To match caregivers and healthcare professionals with appropriate placements
  • To process payroll, invoices, and financial transactions
  • To verify credentials and maintain compliance records
  • To communicate scheduling, updates, and important notices
  • To improve our platform features and service quality
  • To comply with legal and regulatory requirements

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) encountered through our services is handled in accordance with HIPAA's Privacy and Security Rules. We maintain appropriate administrative, physical, and technical safeguards to protect PHI.

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Client facilities and hospitals — as necessary to complete staffing placements
  • Payroll and HR service providers — under confidentiality agreements
  • Regulatory authorities — when required by law
  • Background check providers — for credentialing and compliance

6. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), access controls, and secure data storage. However, no system is 100% secure. Users are encouraged to use strong passwords and report any suspicious activity immediately.

7. Data Retention

We retain personal and professional records for the duration of your relationship with Complete Staffing and for a minimum of 7 years thereafter, or as required by applicable law and healthcare regulations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of data (subject to legal retention requirements)
  • Opt out of non-essential communications

9. Cookies & Tracking

Our platform uses browser local storage and session data to maintain your login state and preferences. We do not use third-party advertising cookies. Analytics data is used solely for platform improvement.

10. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect information from minors.

11. Contact

For privacy concerns or to exercise your rights, contact our Privacy Officer at: privacy@completestaffing.org

💰 Refund & Cancellation Policy

Effective January 1, 2026

1. Overview

Complete Staffing LLC is committed to transparent and fair billing practices for all caregivers, client families, and partner facilities. This Refund & Cancellation Policy governs payments made for staffing services, training programs, and platform fees.

2. Staffing Service Credits & Adjustments

Placement Guarantee: If a placed caregiver does not report for a confirmed shift without notice, Complete Staffing will provide a replacement shift or issue a service credit equal to the value of the missed shift on your next invoice.

Billing Disputes: Invoice discrepancies must be reported within 14 calendar days of receipt. Validated errors will be corrected on the following billing cycle. Disputes submitted after this window may not be eligible for adjustment.

Overpayments: Verified overpayments will be refunded or credited to your account within 10 business days of confirmation.

3. Shift Cancellation Policy

Client / Facility Cancellations:

  • Cancellations made 24+ hours before a confirmed shift: no charge
  • Cancellations made 4–23 hours before shift start: 50% of shift rate charged
  • Cancellations made less than 4 hours before shift or same-day: 100% of shift rate charged
  • Repeated late cancellations may result in modified service terms

Caregiver Cancellations: Caregivers who cancel a confirmed shift must notify the scheduling team with as much advance notice as possible. Repeated no-call/no-shows may result in suspension from the platform. Caregivers are not charged cancellation fees.

4. Training Program Refunds (Acumen CNA Training)

Full Refund: Withdrawal requested 5+ business days before the program start date — 100% refund of tuition paid.

Partial Refund: Withdrawal within 1–4 business days before start — 50% refund of tuition, less any materials fees already incurred.

No Refund: Withdrawals after the program has begun are not eligible for refund. Students who experience documented medical or family emergencies should contact us to discuss deferral options.

Certification Exam Fees: Third-party exam fees (state testing boards) are non-refundable once submitted. Complete Staffing has no control over third-party fee policies.

5. Platform & Subscription Fees

If applicable, platform access fees or subscription charges are non-refundable once a billing period has begun. If you believe a charge was made in error, contact billing support within 7 days.

6. How to Request a Refund or Credit

  • Email: billing@completestaffing.org
  • Phone: Contact your account coordinator
  • Platform: Use the Messages feature to contact admin

Please include your name, account number, the date and amount in question, and a brief description of the issue. We aim to respond within 2 business days.

7. Modifications

Complete Staffing reserves the right to modify this policy at any time. Changes will be communicated via the platform and take effect 14 days after posting.

© 2026 Complete Staffing LLC · All Rights Reserved · Acumen Medical Services DBA Acumen CNA Training
Terms & Conditions Privacy Policy Refund Policy