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Good morning 👋
Your shifts, certifications, pay, and career — all in one platform. Here's your activity at a glance.
Upcoming Shifts
4
Next: Tomorrow 7AM
This Week Pay
$728
+18% vs last week
Completion Rate
99%
⭐ Elite status
CEU Credits
12.5
of 24 required/yr
🎥
Video Interview Requests
Hospitals can schedule a video interview with you before your first shift. Join when you're ready — no travel, no waiting rooms.
View Interviews →
Shift Alerts
🚨
URGENT — UF Health Jacksonville needs RN tonight 11PM–7AM
$42/hr · ICU · Posted 20 min ago
💰
Pay deposited — $364.00
Direct deposit for week ending Mar 14 · 2 hours ago
📋
CEU Certificate ready — HIPAA Privacy 2026
Download available in Certifications
Upcoming Shifts
HospitalDateShiftUnitPayStatus
UF Health JacksonvilleMar 18, Tue7AM–3PMMed/Surg$288Confirmed
Baptist Medical JaxMar 20, Thu3PM–11PMICU Step-Down$312Confirmed
Ascension St. Vincent'sMar 22, Sat7AM–3PMEmergency Dept$320Pending
Memorial Hospital JaxMar 25, Tue11PM–7AMTelemetry$336Pending
Job Map
Open shifts across Jacksonville hospitals. Click a pin to see details.
Northeast Florida — Live Openings
Standard Urgent Pediatric Travel
🏥
UF Health
🚨
Baptist
🏥
St. Vincent
👶
Wolfson
✈️
Memorial
🏥
Orange Park
Nearby Open Shifts
HospitalUnitDateShiftPayType
UF Health JacksonvilleMed/SurgMar 187AM–3PM$288Standard
Baptist Medical CenterICUTonight11PM–7AM$336Urgent
Wolfson Children'sPediatricsMar 207AM–3PM$304Peds
Memorial HospitalTelemetryMar 2213-wk Travel$52/hrTravel
Availability Status
Let hospitals know if you're open to shifts this week.
Current Status
You are currently AVAILABLE
Hospitals can see you and send you shift offers. You'll get notifications for urgent openings.
Profile & Resume
Keep your info current for faster placement.
RN
Rachel Nguyen
RN · 8 Years Experience
🟢 Available
Profile 92% complete
Personal Information
📄
Drop your resume here or click to upload
PDF or DOCX · Current: Rachel_Nguyen_Resume_2026.pdf ✓
Certifications
Keep your licenses and certs current. Expired certs block shift offers.
Active Credentials
🪪
FL RN License
RN-123456 · Expires Dec 2027
✓ Verified
❤️
CPR / BLS — AHA
AHA-2026-XXXXX · Expires Jun 2027
✓ Verified
🩺
ACLS — Advanced Cardiac Life Support
AHA-ACLS-2025 · Expires Aug 2026
✓ Verified
🧬
HIPAA Compliance 2026
Completed via LMS · Mar 10, 2026
✓ Complete
🔬
TB Test
Negative · Tested Jan 2026 · Due Jan 2027
✓ Current
🆔
Background Check
Level 2 — AHCA Clearinghouse · Cleared Feb 2026
✓ Cleared
CEU Courses & Training
Earn credits, unlock roles, and stay compliant.
Credits Earned
12.5
of 24 required
Courses Done
4
of 9 enrolled
Study Streak
8 days
🔥 Keep it going!
Certificates
4
Download ready
Course Catalog
HIPAA Privacy 2026✓ Complete
1.5 CEU · Required for all hospital placements
Sepsis Recognition & Response✓ Complete
2.0 CEU · Required for ICU placements
ICU / Critical Care OrientationIN PROGRESS
3.0 CEU · Unlocks ICU rate +$6/hr
55%
Travel Nurse / Per Diem Prep
3.5 CEU · Unlocks travel assignments
Wound Care & Skin Integrity
2.0 CEU · Required for SNF hospital placements
Telehealth & Virtual Care Basics
1.5 CEU · HIPAA-compliant video visits
Telehealth, Video Interviews & Virtual Visits
Join video interview requests from hospitals, connect with your care team, or start a telehealth consultation — all HIPAA-compliant via Zoom. No travel needed.
📹
Zoom Health — Telehealth Ready
All video sessions are conducted through HIPAA-compliant Zoom Health. Your sessions are encrypted end-to-end and never recorded without explicit consent.
Upcoming Virtual Visits
Patient Check-In — Post-Discharge
Mar 19 · 10:00 AM · 30 min · Dr. Rivera (Baptist)
Care Coordination — Home Health Transition
Mar 21 · 2:00 PM · 45 min · Case Manager Lee
🔒 HIPAA Notice: All video sessions use Zoom Health (Business Associate Agreement signed). Sessions are not recorded by default. Compliant with 45 CFR § 164.312(e).
Chat & Community
Connect with staff, recruiters, and fellow nurses.
CHANNELS
💬 General
🚨 Shift Alerts
💰 Pay Questions
📍 Jax Nurses
DIRECT
👤 Amy (Recruiter)
💳 Payroll Team
# General
42 members online
Amy (Recruiter) · 9:14 AM
Good morning everyone! We have 3 urgent RN shifts available tonight at Baptist — check your notifications! 🚨
Marcus J. · 9:22 AM
I grabbed one! Thanks Amy. Quick Q — does the ICU shift at Baptist require ACLS? Asking for a friend 😅
Amy (Recruiter) · 9:24 AM
Yes, Marcus — ACLS required for ICU. If you need to get certified check the CEU section in your portal, we have a refresher course!
Thanks for the heads up. Just accepted the Med/Surg shift for tomorrow 👍
Danielle R. · 9:31 AM
Quick reminder — pay is deposited every Friday. If you haven't gotten it by 6PM check with payroll.
Pay History
Your earnings and direct deposit records.
This Month
$2,184
14 shifts
Last Month
$1,820
12 shifts
Year to Date
$8,748
2026
Pay Statements
Pay PeriodShiftsHoursRateGross PayStatus
Mar 10–16, 2026432$36/hr$1,152Deposited
Mar 3–9, 2026324$36/hr$864Deposited
Feb 24–Mar 2, 2026324$34/hr$816Deposited
Feb 17–23, 2026216$34/hr$544Deposited
Hospital Dashboard
One platform — your nurses, shifts, credentialing & video interviews in one place. Staffing overview for UF Health Jacksonville.
Active Nurses Today
24
of 26 shifts filled
Open Shifts
2
Urgent — fill now
Fill Rate (30 days)
96%
+4% vs last month
Pending Invoices
$18,240
3 invoices due
🎥
Screen Nurses by Video — Before Their First Shift
Schedule a face-to-face video interview with any RN, LPN, or CNA candidate right here. Assess fit, experience & communication — no travel, no delays.
Schedule Interview →
Today's Staffing Summary
UnitRequiredFilledStatus
ICU6 RNs6✓ Fully Staffed
Med/Surg8 RNs8✓ Fully Staffed
Emergency4 RNs4✓ Fully Staffed
Telemetry4 RNs3⚠ 1 Open
Float Pool4 CNAs3⚠ 1 Open
Post a Shift
New staffing requests are matched within 2 hours.
Shift Details
Find & Interview Nurses
Browse credentialed RNs, LPNs & CNAs in your area — then schedule a 🎥 video interview before approving their first shift.
RN
Rachel Nguyen
RN · 8 yrs · ICU / Med-Surg
🟢 Available
⭐ 4.9 · 99% on-time · ACLS ✓
MJ
Marcus Johnson
RN · 12 yrs · ICU / Tele
🟢 Available
⭐ 5.0 · 100% on-time · ACLS ✓
DW
Danielle Williams
LPN · 5 yrs · Med/Surg
🟡 Limited
⭐ 4.8 · 97% on-time · BLS ✓
Certification Verification
All credentials are verified against FL AHCA, DOH, and AHA databases.
✅ All 24 active nurses are fully credentialed as of today.
Last automated verification run: Today, 6:00 AM · Next: Tomorrow 6:00 AM
Credential Status — Current Nurses
👤
Rachel Nguyen, RN
FL RN-123456 · BLS · ACLS · HIPAA · Background Clear
✓ All Clear
👤
Marcus Johnson, RN
FL RN-234567 · BLS · ACLS · HIPAA · Background Clear
✓ All Clear
👤
Danielle Williams, LPN
FL LPN-345678 · BLS · HIPAA · Background Clear
✓ All Clear
👤
James Torres, CNA
FL CNA-456789 · BLS · CPR expires in 45 days
⚠ Renew CPR
Staff Communication
Message nurses, your Complete Staffing account manager, or other staff.
CHANNELS
🏥 Facility General
🚨 Shift Alerts
📋 Compliance
DIRECT
👤 Amy (CS Rep)
💳 Billing
# Facility General
Amy (Complete Staffing) · 8:00 AM
Good morning UF Health team! Just a reminder that all shift confirmations for tomorrow should be done by 4PM today. Let me know if you need any adjustments.
Thanks Amy — we need an extra RN for Telemetry tomorrow night. Can you send someone?
Amy (Complete Staffing) · 9:15 AM
On it! I have Marcus Johnson available for Telemetry tomorrow 11PM–7AM. Shall I confirm? He has ACLS and 12 years tele experience 👍
📄 AI Contract Builder
Florida AHCA & CMS-compliant hospital staffing contracts — pre-filled, editable, e-signable.
1
Choose
2
Details
3
Preview
4
Sign
Standard
🏥
Hospital Staffing Services Agreement
Comprehensive B2B agreement for acute care, ICU, ER, and specialty unit staffing. CMS Conditions of Participation & FL AHCA compliant.
✓ CMS CoP  ✓ FL §400  ✓ Joint Commission Ready
Travel
✈️
Travel Nurse / Per Diem Agreement
Individual placement agreement for travel nurses and per diem staff. Covers assignment duration, housing stipend terms, and compliance requirements.
✓ Assignment Terms  ✓ OT Rules  ✓ Compliance
Required
🔒
HIPAA Business Associate Agreement
Hospital-grade BAA per 45 CFR Parts 160–164. Includes ePHI safeguards, breach notification within 24 hrs, and audit rights for Joint Commission readiness.
✓ 45 CFR 164  ✓ HITECH Act  ✓ Breach Protocol
Addendum
📊
Rate Schedule — Hospital
Hospital-tier bill rates including ICU, ER, Step-Down, Med-Surg, and specialty unit premiums. Covers OT, holiday, and travel surcharges.
✓ Unit Premiums  ✓ OT/Holiday  ✓ Travel Rates
Service Agmt
🤝
Hospital Service Agreement
Full-scope service agreement between Complete Staffing and hospital. Covers per-diem, travel, and crisis-fill staffing across all units with CMS/Joint Commission compliance language.
✓ CMS Conditions  ✓ Joint Commission  ✓ FL §395
✅ Signed Contracts
All executed hospital agreements.
No signed contracts yet.
🚨 File Incident Report
Report a clinical or operational incident for hospital records.
New Incident Report
📋 My Incident Reports
Your filed incident reports and hospital review status.
Incidents Filed by You
🔄 Shift Handoff
Transfer patient care details to next shift nurse.
New Shift Handoff
Incoming Handoffs for You
📝 Clinical Progress Notes
Document patient care and clinical observations.
New Progress Note
🔒 Notes are only visible to nurses and staff assigned to this patient.
Your Progress Notes
🎥 Video Interviews & Calls
Hospitals: schedule a video interview with a nurse candidate before their first shift. Nurses: join interview requests from hospitals right here — no travel needed. HIPAA-compliant via Zoom.
Zoom Meeting
Complete Staffing
Upcoming Meetings
Mon Mar 25 at 2:00 PM
With: Maria Johnson — CNA
Meeting ID: 867 530 9
Join Zoom Meeting
💡 Zoom links open in your Zoom app or browser. No account needed to join a meeting.
Quick In-Portal Call
📹
Camera off
Quick calls connect through your browser. For the best experience, use a Zoom meeting.
✓ End-to-end encrypted
Action completed
♿

📋 Terms & Conditions

Effective January 1, 2026

1. Acceptance of Terms

By accessing or using any portal, application, or service provided by Complete Staffing LLC and its affiliated entity Acumen Medical Services (DBA Acumen CNA Training) (collectively "Complete Staffing," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.

2. Services Provided

Complete Staffing provides healthcare staffing and workforce management services, including but not limited to:

  • Placement of Certified Nursing Assistants (CNAs), Licensed Practical Nurses (LPNs), Registered Nurses (RNs), Home Health Aides (HHAs), and other healthcare professionals
  • CNA training and certification preparation through Acumen CNA Training
  • Staffing coordination for hospitals, skilled nursing facilities, assisted living communities, and private clients
  • Digital tools and portals for scheduling, timekeeping, documentation, and communication

3. User Accounts & Access

Each user is responsible for maintaining the confidentiality of their login credentials. You agree to (a) provide accurate information, (b) notify us immediately of any unauthorized access, and (c) not share your credentials with others. Complete Staffing reserves the right to suspend or terminate accounts that violate these terms.

4. Caregiver & Staff Obligations

Healthcare professionals using this platform agree to:

  • Maintain all required licenses, certifications, and credentials in good standing
  • Comply with facility policies, HIPAA regulations, and applicable state and federal laws
  • Accurately report hours worked and complete timesheets in a timely manner
  • Report incidents, injuries, or concerns through the designated channels
  • Maintain professional conduct at all client and facility locations

5. Facility & Client Obligations

Facilities and clients using our staffing services agree to:

  • Provide a safe working environment for all placed staff
  • Honor agreed-upon shift commitments and cancel with adequate notice
  • Remit payment for services within the agreed billing cycle
  • Not directly hire or solicit Complete Staffing personnel outside the agreed placement terms

6. HIPAA & Confidentiality

All users acknowledge that healthcare information encountered during the course of services is protected under HIPAA and applicable state privacy laws. You agree not to disclose, use, or transmit Protected Health Information (PHI) except as necessary to perform your authorized duties. Violations may result in immediate termination and legal action.

7. Intellectual Property

All platform content, branding, software, and documentation are the exclusive property of Complete Staffing LLC. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Complete Staffing shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our services. Our total liability shall not exceed the fees paid by the party in the preceding 30 days.

9. Governing Law

These Terms are governed by the laws of the state in which Complete Staffing LLC is incorporated, without regard to conflict-of-law principles. Any disputes shall be resolved through binding arbitration or in the appropriate court of jurisdiction.

10. Modifications

Complete Staffing reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms. We will notify users of material changes via the platform or email.

11. Contact

For questions regarding these Terms, contact us at: legal@completestaffing.org or through the Contact section of this platform.

🔒 Privacy Policy

Effective January 1, 2026

1. Introduction

Complete Staffing LLC and Acumen Medical Services (DBA Acumen CNA Training) ("we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platforms and services.

2. Information We Collect

Personal Information: Name, address, email, phone number, date of birth, Social Security Number (for employment/tax purposes), professional licenses and certifications, employment history, and emergency contacts.

Health & Professional Information: Medical credentials, CPR/First Aid certifications, background check results, TB test records, and vaccination documentation as required for healthcare placement.

Usage Data: Login timestamps, page interactions, device type, browser information, and IP address for security and analytics purposes.

Financial Information: Direct deposit details and payment history collected securely for payroll and billing purposes only.

3. How We Use Your Information

  • To match caregivers and healthcare professionals with appropriate placements
  • To process payroll, invoices, and financial transactions
  • To verify credentials and maintain compliance records
  • To communicate scheduling, updates, and important notices
  • To improve our platform features and service quality
  • To comply with legal and regulatory requirements

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) encountered through our services is handled in accordance with HIPAA's Privacy and Security Rules. We maintain appropriate administrative, physical, and technical safeguards to protect PHI.

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Client facilities and hospitals — as necessary to complete staffing placements
  • Payroll and HR service providers — under confidentiality agreements
  • Regulatory authorities — when required by law
  • Background check providers — for credentialing and compliance

6. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), access controls, and secure data storage. However, no system is 100% secure. Users are encouraged to use strong passwords and report any suspicious activity immediately.

7. Data Retention

We retain personal and professional records for the duration of your relationship with Complete Staffing and for a minimum of 7 years thereafter, or as required by applicable law and healthcare regulations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of data (subject to legal retention requirements)
  • Opt out of non-essential communications

9. Cookies & Tracking

Our platform uses browser local storage and session data to maintain your login state and preferences. We do not use third-party advertising cookies. Analytics data is used solely for platform improvement.

10. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect information from minors.

11. Contact

For privacy concerns or to exercise your rights, contact our Privacy Officer at: privacy@completestaffing.org

💰 Refund & Cancellation Policy

Effective January 1, 2026

1. Overview

Complete Staffing LLC is committed to transparent and fair billing practices for all caregivers, client families, and partner facilities. This Refund & Cancellation Policy governs payments made for staffing services, training programs, and platform fees.

2. Staffing Service Credits & Adjustments

Placement Guarantee: If a placed caregiver does not report for a confirmed shift without notice, Complete Staffing will provide a replacement shift or issue a service credit equal to the value of the missed shift on your next invoice.

Billing Disputes: Invoice discrepancies must be reported within 14 calendar days of receipt. Validated errors will be corrected on the following billing cycle. Disputes submitted after this window may not be eligible for adjustment.

Overpayments: Verified overpayments will be refunded or credited to your account within 10 business days of confirmation.

3. Shift Cancellation Policy

Client / Facility Cancellations:

  • Cancellations made 24+ hours before a confirmed shift: no charge
  • Cancellations made 4–23 hours before shift start: 50% of shift rate charged
  • Cancellations made less than 4 hours before shift or same-day: 100% of shift rate charged
  • Repeated late cancellations may result in modified service terms

Caregiver Cancellations: Caregivers who cancel a confirmed shift must notify the scheduling team with as much advance notice as possible. Repeated no-call/no-shows may result in suspension from the platform. Caregivers are not charged cancellation fees.

4. Training Program Refunds (Acumen CNA Training)

Full Refund: Withdrawal requested 5+ business days before the program start date — 100% refund of tuition paid.

Partial Refund: Withdrawal within 1–4 business days before start — 50% refund of tuition, less any materials fees already incurred.

No Refund: Withdrawals after the program has begun are not eligible for refund. Students who experience documented medical or family emergencies should contact us to discuss deferral options.

Certification Exam Fees: Third-party exam fees (state testing boards) are non-refundable once submitted. Complete Staffing has no control over third-party fee policies.

5. Platform & Subscription Fees

If applicable, platform access fees or subscription charges are non-refundable once a billing period has begun. If you believe a charge was made in error, contact billing support within 7 days.

6. How to Request a Refund or Credit

  • Email: billing@completestaffing.org
  • Phone: Contact your account coordinator
  • Platform: Use the Messages feature to contact admin

Please include your name, account number, the date and amount in question, and a brief description of the issue. We aim to respond within 2 business days.

7. Modifications

Complete Staffing reserves the right to modify this policy at any time. Changes will be communicated via the platform and take effect 14 days after posting.

© 2026 Complete Staffing LLC · All Rights Reserved · Acumen Medical Services DBA Acumen CNA Training
Terms & Conditions Privacy Policy Refund Policy

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